IT service in Naunhof: help with computers, network, website and Microsoft 365
My business is based in Naunhof, so Brandis, Borsdorf, Belgershain, Großpösna and Grimma are all close by. I help small businesses and private clients when technology doesn't do what it should: explained in plain language, on site or by remote support, with no waiting loop.
In short: TSAM is Ron Portner's IT service based in Naunhof (Leipziger Straße 49). I set up computers, Wi-Fi and printers, back up data, get Microsoft 365 in order and look after the technology behind websites and online shops. For businesses and private individuals in Naunhof, the Parthenaue and the east of Leipzig I come to you, everything else is done by remote support. Reach me by phone, WhatsApp or the contact form.
For businesses in and around Naunhof
Tradespeople, practices, offices, shops, clubs and freelancers between Naunhof, Brandis and Grimma rarely have their own IT department, but they have the same problems as large companies: a computer stops working, the Wi-Fi doesn't reach the workshop, emails get stuck, the website shows an error. For exactly these cases I'm the person to call, with no maintenance contract and costs you know in advance.
What I do for businesses in detail is described on the page IT service for small businesses. This page is about what is different for Naunhof: the short journey and the personal appointment.
For private clients in Naunhof
New laptop, but the old data is missing. The printer refuses to work. The home network has dead spots. Ten years of photos live on a single computer. For issues like these I come to your home, set things up, explain them, and don't leave you with technical jargon. More: IT help for private clients.
Typical requests in Naunhof and the Parthenaue
| Request | Private | Business | How I help |
|---|---|---|---|
| Set up a computer or notebook, transfer data | yes | yes | on site, usually in one visit |
| Wi-Fi, router, network, printers | yes | yes | on site, measuring and setting up |
| Set up and test backups | yes | yes | on site or remote |
| Microsoft 365, Outlook, Teams, OneDrive | yes | yes | mostly remote |
| Website or online shop: errors, updates, forms, hosting | – | yes | remote, see WordPress support and Shopify |
| Software selection, digitalisation, processes | – | yes | conversation on site, then implementation |
| Smartphone, tablet, smart home basics | yes | by arrangement | on site |
Repairs to faulty hardware (displays, power supplies, mainboards) and data recovery from damaged drives are not something I do myself. I'm happy to recommend a workshop.
Travel and service area
Naunhof with all its districts, plus Brandis, Borsdorf, Belgershain, Parthenstein, Großpösna, Machern, Grimma and the east of Leipzig (Holzhausen, Liebertwolkwitz, Probstheida, Engelsdorf). Places further away by arrangement, remote support everywhere.
I arrange appointments so they fit into your day. Evenings or weekends are possible by arrangement if it's urgent.
How a visit works
- You briefly describe the problem, by phone, WhatsApp or the contact form.
- I tell you whether it can be done remotely or whether an on-site visit is better, and roughly what it will cost.
- On site I solve the problem, explain what I did, and note down logins and settings for you.
- Afterwards I remain available, without you having to subscribe to anything.
Briefly describe what isn't working. I usually get back to you within 24 hours (on working days).
Request a call backWho's behind it
I'm Ron Portner. My background: an IT systems house in Leipzig with hardware, networks, servers and ERP software, then IT and CRM consulting at mobileBlox in Leipzig, self-employed with TSAM since 2021. I run two company websites of my own and look after client projects from troubleshooting an online shop to setting up Microsoft 365. More about me.
Why a contact from the region
- Short distances: an appointment in Naunhof or Brandis isn't a day trip, so it can happen at short notice.
- One person: you always talk to me, not to a hotline.
- Plain language: afterwards you should know what was wrong and how to spot it yourself next time.
- Honest: if something isn't worth it, I'll tell you, even if I earn less.
Frequently asked questions
Do you really come to my home or business?
Yes, in Naunhof, the Parthenaue and the east of Leipzig. Many things can also be solved remotely, which is cheaper and faster for you. I'll tell you in advance what makes sense.
What does an on-site visit cost?
You're billed by time, and I tell you the hourly rate before we start, not afterwards. Small jobs often take half an hour to an hour. Larger projects, such as a new network or ongoing website support, get a written proposal.
Can you help if the provider or the person hosting my website is no longer reachable?
Yes. I help you get access to hosting, domain and website back into your own hands. Afterwards I document everything so you're no longer dependent on a single person, including me.
Can you repair my old device?
Smaller jobs on the computer on site are something I do, such as clean-ups, reinstalling or troubleshooting. Repairs to faulty hardware I don't do myself. I check whether a repair is worthwhile, recommend a workshop or a suitable new device, and then take care of setup and data transfer.
Do you also work in Leipzig?
Yes, mainly in the east of Leipzig and across the city when needed. For businesses there, see the page IT service for small businesses in Leipzig.