Shopify help from Leipzig: fix problems and adapt your theme
Incorrect prices, a broken mobile layout or problems after an app change? I fix specific issues in your existing Shopify shop. You agree the scope and cost beforehand. Personally with Ron Portner, based in Leipzig and available remotely across Germany.
Free initial consultation, around 15 minutes · one-off work €80/hour · estimate before work begins
In short: TSAM improves existing Shopify shops instead of rebuilding them: theme adjustments, mobile display, rough spots in the buying process and specific bugs, cleanly documented in the theme. Ron Portner tests on a theme copy first and changes nothing on the live shop without agreement; ongoing support is available as a monthly block of hours, cancellable monthly, no minimum term. The initial consultation (around 15 minutes) is free and non-binding, working in Leipzig, the surrounding area and remotely.
Who is this for?
For shop owners already selling on Shopify who need help with a specific error or change: a price display that doesn't match the selected variant, a section the theme editor can't provide, or a layout problem after an app change. You can commission a single task and decide later whether you want ongoing support. I also help with setup and structure for new shops by agreement.
Real example: In the TWINNING shop, a subscription app showed compare-at price, daily price and discount badge in euros instead of francs for Swiss customers. I fixed the display in the existing theme and verified it live. Read the TWINNING case study.
Typical shop problems
- The theme looks good on desktop, but layouts, images or buttons break on mobile.
- Prices, variants or product info aren't displayed the way you need them.
- The path from product to cart has unnecessary hurdles.
- The theme editor can't make the change you need; you need help with Liquid or CSS.
- Too many apps, the shop gets slow and cluttered.
Price and currency display repaired in an existing shop
The subscription app overwrote the theme's price display. I corrected compare-at prices and the euro/Swiss franc display and checked the result live. This was a targeted fix in a shop built by others.
What I actually do
- Theme adjustments: adapting sections, blocks and layouts to fit your products without tearing the theme apart.
- Responsive design: checking and fixing layouts, product information and buttons on mobile.
- CSS, Liquid and frontend: targeted code adjustments, documented so they can be checked and reapplied after theme updates when needed.
- Checkout UX: product page, cart, trust elements, clear prices and shipping info.
- Solving concrete problems: a bug, a display issue, a feature. Quick analysis, fix, explanation.
- Setup and structure: collections, navigation, legal pages, basic settings for new shops.
- Ongoing Shopify support: a monthly block of hours for theme updates, small changes, checks after app updates and a direct contact when something breaks. Cancel monthly, no minimum term.
From shop problem to a checked change
- 1. Describe the problem: Send the shop URL, the affected page and what should happen instead. A screenshot can help; please do not send passwords or customer data with your enquiry.
- 2. Agree diagnosis and scope: In the free first call we discuss whether I can help. If a technical investigation is needed, we agree the work and cost first. You receive an estimate for the fix before implementation.
- 3. Test and publish: I prepare theme changes on a copy and check the agreed scenarios, such as mobile and desktop layouts or the affected variants and currencies. After your approval we publish and check the result live. You receive a short record of the changes.
One-off work: €80 per hour. We agree the scope and estimated effort before work starts. The free 15-minute first call is for discussing your request; technical diagnosis and implementation are commissioned separately. If ongoing support makes sense, we agree a monthly block of hours that you can cancel monthly.
Free initial consultation, around 15 minutes, no obligation. Send me the link to your shop and tell me what's bothering you.
Discuss a shop problemFrequently asked questions
What does help with my Shopify shop cost?
One-off work is billed at €80 per hour. In the free first call of around 15 minutes we discuss your request. Technical diagnosis and implementation are agreed separately, with an estimate before work starts. You can begin with a single task.
Do I need to rebuild the shop for this?
No. In most cases your theme, products and settings stay as they are. I make targeted adjustments to what's bothering you. A theme change is only relevant if the current theme fundamentally doesn't fit your range.
Will my customisations be lost on theme updates?
That risk exists with any customised theme. I document every change and keep it as small and separate as possible, so it can be reapplied quickly after an update.
Do you offer ongoing Shopify support, not just one-off fixes?
Yes. If your shop needs attention regularly, we agree on a monthly block of hours: theme and app updates checked, small changes done, a direct line when something breaks. You can cancel monthly. You can start with a one-off job and decide afterwards.
Are you based in Leipzig, and do you work on-site?
I'm based in Leipzig and Naunhof. Shopify work itself happens remotely in the theme; an on-site meeting in Leipzig makes sense for a kick-off, a walkthrough of the admin or when website, shop and IT should be looked at together.
Do you need access to my shop?
For analysis and implementation, yes, as staff access with the necessary permissions. You can revoke access at any time. I don't need payment or customer data for this.